FAQ

ABOUT SEADON

ABOUT SEADON

The word “Seadon” is of English origin and translates to – from the hill by the sea. We thought it was the perfect name to encompass all that we stand for in producing outdoors performance wear made from ethically sustainable sources. Our mission is for fellow trailheads to join the SEADON journey as we set out to enjoy earth, from the hills to the sea.

SEADON was founded in late 2019 in Kowloon, Hong Kong. Founder, Carson Leong (visit profile) – having travelled the globe extensively – wanted to produce a collection of stylish outdoor wearables that elevated the performance of passionate trailheads, while protecting planet earth. Since then, a series of online crowdfunding campaigns (click here) has been the source of building the brand to the point in which it now operates a dedicated e-shop established in early 2021.

SEADON online reviews can be viewed at www.trustpilot.com/review/seadon.co

Everything SEADON does comes from our ethos to keep it sustainable, from the land to the sea. No shortcuts. No compromise. That’s why we choose ethically produced fibres, recycled plastic and nylon, and biodegradable packaging in the production of all our SEADON goods. We also donate 1% of product sales to nonprofit organisations that use it for real bottom-line action. This is a journey driven by environmental passion and created through the support of you – our fellow trailheads.

Visit our Sustainability Page

First off, what’s a trailhead we hear you say? To us it stands for any passionate explorer who’s keen to support our message, values and product benefits amongst likeminded trailheads who share a passion to enjoy earth ethically. We’d love for trailheads to collaborate with us on social media by posting cool travel content in the company of their trusty SEADON goods. We’re all about building a thriving community that’s connected globally through a common cause best summed up by our vision, “In nature we trust”.

For SEADON colabs, please email support@seadon.co

It’s super easy. But we’ll be sad to see you leave the wolf pack! Just scroll down to the bottom of any newsletter and click the Unsubscribe link. You’re then automatically opted-out from receiving any online direct marketing material from us down the track.

SEADON PRODUCT

SEADON PRODUCT

The world is full of all shapes and sizes, so we’ve tried to produce our goods to the most accurate, uniform sizing model available worldwide. What we can offer – which current trailheads will vouch for – is our reliable SEADON Size Guide viewable on any product page. Trust us, it works a treat.

If you have a specific sizing question, please email support@seadon.co

The Daymaker – for everyday adventures.

This is your all-round tee that’s right at home taking is easy or stepping it up a notch when needed. Featuring our SEADON blend of Tencel™ and Recycled Polyester, experience maximum comfort with the ability to perform on cue. Our StayFresh technology made with Polygiene® also keeps you odour free when the going gets tough.


The Traveller – for easy travels.

This is your actively-versatile tee that’s always ready to go when you are – rain, hail or shine. Featuring our SEADON blend of Tencel® and ZQ Merino Wool, it reads the natural surrounds and regulates your body temperature through lightweight yet luxuriously soft fabric. With wash-free freshness for up to 7-days, you can stay on track even when you’re out in the thick of it.


The Trailblazer – for all-out performance.

This is your pure performance tee built to elevate outdoor pursuits without missing a beat. Featuring our world-first, SEADON performance finish derived from microalgae oil, you’ll be blazing new frontiers with its turbocharged wicking and drying abilities. It’s our most technically advanced tee for good reason.


View our All-terrain Tees here

Keen bean, are we? Love to see that! To keep in the SEADON loop, simply signup to our Trailheads Newsletter or get social and follow us on either IG or FB – or better still – both please?! When we’re planning a big launch, we offer exclusive discounts to our loyal crowdfunding backers, so jump onboard and enjoy some mega-perks for being a trailblazing trailhead.

SEADON PRE-ORDERS

SEADON PRE-ORDERS

A SEADON pre-order means you’ll be receiving your goods soon after the shipping date outlined in the receipt email. The reason we do this, is to avoid production inefficiencies and subsequent wastage due to the overproduction of goods based on a future market demand estimate. By receiving all orders in first, we produce to batch capacity for the benefit of the conscious collective. A tiny bit of short-term pain for diligent long-term gain.

Great question trailhead! But nothing to worry about. We’ll send both items together on the shipping date outlined on the receipt email for the pre-order item. In this way, we’re reducing our carbon footprint by limiting packaging materials and travel logistics, which is a pretty big deal for a brand that’s devoted to preserving the planet for future generations to enjoy.

SEADON SHIPPING

SEADON SHIPPING

With super-snooping ease my friend. Your SEADON tracking number will be automatically sent in the purchase receipt email allocated to your new item.

Your SEADON order will be shipped promptly from one of our warehouses in either the USA or Hong Kong. This depends on which warehouse offers the quickest, most economical – and therefore sustainable – shipping route to your designated delivery address. For our EU and Oceania trailheads, sit tight, we’re aiming to have our SEADON warehouses set up for you by 2022.

NOTE: SEADON shipping estimates are based on business days and may take longer due to unforeseen COVID-19 logistical factors.

If you have any shipping questions, please email support@seadon.co

Like the majority of international item purchases, you-the-buyer incur the responsibility of paying any associated import, duty, VAT, and customs fees that apply to shipping items into your country.

If you have any questions regarding your country’s tax policies, please email support@seadon.co

SEADON EXCHANGE AND RETURN POLICY

SEADON EXCHANGE AND RETURN POLICY

Totally unlikely to happen like a tsunami in a bath tub – however – if you’re not happy with your SEADON purchase for any reason, then please return your order to us within 35-days of delivery date in new, unused condition including the original packaging and tags please.

1. To commence your exchange, please email support@seadon.co to arrange a shipping label.

2. We’ll ship-out your new exchange as soon as the item you’re sending back is in transit.

3. Please note: free exchanges and returns are limited to once per order. Items that are labeled 'Sale' cannot be exchanged.

4. Processing time is approximately 72-hours.

1. To commence your return, please email support@seadon.co

2. We’ll process a full refund to your original payment method as soon as the item you’re sending back is in transit.

3. The refund will take a few days to appear in your account depending on the banking institution you’re with.

4. Please note: any shipping fees or charges are non-refundable. Items that are labeled 'Sale' cannot be returned.

5. Processing time is approximately 72-hours.

SEADON WARRANTY

SEADON WARRANTY

All SEADON goods purchased from our e-shop – www.seadon.co – are guaranteed for one-year against manufacturer’s defects from the date of your online purchase.

We review each customer claim on a case-by-case basis to determine the fairest resolution for both parties. For example, your ongoing relationship with the SEADON brand may help your claim, being that a solid level a mutual trust has been established over time.

NOTE: The SEADON warranty does not cover any general wear-and-tear or damage caused by the energy you pack into your epic adventures. We do respect the fact that you’ve put our gear to the test though. Nice work!

Easy as pitching a two-man tent. Just hit us up at support@seadon.co