Hi Greg,
Thanks for taking the time to share your feedback — and we genuinely appreciate you highlighting that the material quality itself met your expectations.
We do want to clarify a few important points for transparency:
The item you purchased was part of our clearance sale, which is clearly marked as sale on the product page. These items are deeply discounted for that reason and are not eligible for returns, which is standard practice across most brands.
For this specific batch, we also clearly noted on the product page that the sizing runs small and recommended sizing up.
Despite the final sale policy, our team still offered to split the return shipping and processing costs as a goodwill gesture, even though we were not obligated to do so.
We understand that sizing issues can be frustrating, and we’re always working to improve clarity and consistency. That said, our policies are in place to allow us to offer these significant discounts fairly and sustainably.
We truly value every customer and are sorry this experience didn’t meet your expectations. If you’d like help with sizing guidance for future purchases, we’re always happy to assist before ordering.
— Seadon Team